FLOA Bank Privacy policy

• Making declarations to authorized third parties, in particular to the State, administrative or judicial authorities, Banco de Portugal or the national financial authorities ;
  
  
• Fight against money laundering and terrorist financing. These processes aim at setting up appropriate surveillance and the detection of operations that could constitute money laundering or terrorist financing;
  
  
• Physical, logical and IT security of the FLOA Bank network and information system. This Processing allows Us to protect Your personal Data (examples: identification data, password, etc.) as well as Ours and Our entire information system. It allows Us, for example, to detect suspicious behaviors on the websites and applications that We publish, a massive connection, an extraction from Our databases, an attempt of fraud, etc.
  
  
• Management of administrative and judicial procedures. Examples: responses to the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados (CNPD));
   
  
• Management of the rights arising from the Data Protection Laws. This Processing allows Us to respond to the requests that You address to Us concerning the rights listed in article 10 of the Privacy Policy. 
  
  

4.2 Execution of pre-contractual measures or a contract to which You are or wish to be a party:

• Credit granting and management. The purpose of this Processing is to collect, at the time of Your request, the Personal Data necessary for the study of Your file and, if necessary, for credit management (payment, reimbursement, etc.).
  
  
• Evaluation of credit risk. To this end, when You make a credit request to FLOA Bank, We use automated Decision Support Processes based on information available to Us, particularly related to Your financial situation and/or based on scoring models. When You make a credit application, this Processing allows Us to study it and evaluate the statistical risk of default attached to You. If Your application is refused, You may ask Us to re-examine Your file and present Your observations, in particular on Your financial situation.
   
  
• Establishment of proof of transactions. This Processing may consist of the recording of postal, electronic, chat and SMS correspondence between You and Us and the retention of all elements necessary to establish proof of transactions between You and Us.
  
  
• Customer relationship management. This Processing allows, in particular, to provide information and assistance relating to the management operations of your account (e.g.: changes of contact details, status, retractions, etc.), to process postal, electronic, chat, SMS and telephone correspondence between You and Us, to manage disputes, litigation and complaints.
  
  
• Management of payment incidents, unpaid bills and amicable or judicial recovery of any credit granted. This Processing allows Us to identify the sums that You owe, to manage Your possible unpaid debts and to approach You to recover them in an amicable or legal manner. If necessary, We may request the registration of information concerning You in the relevant files in the event of a payment incident occurring in the context of the reimbursement of credits.
  
  

4.3 Pursuit of the legitimate interests of FLOA Bank:

• Prevention and fight against external fraud. This Processing ensures :
  
   -  The detection of acts carried out within the framework of activities presenting an anomaly, an inconsistency or having been reported as potentially fraudulent (e.g. communication of false proof of income or contradictory information);
  
  - Management of external fraud alerts leading to checks, requests for explanations or additional supporting documents;
  
  - Taking appropriate measures in the event of external fraud or attempted external fraud, after verification, including the creation of lists of persons duly identified as perpetrators of acts qualified as fraud.
  
  
• Building of statistics and score models. In order to evaluate the credit risk and to optimize risk management, We build score models based on statistics, notably from data related to previously granted credit, Your Personal Data, and information related to payment incidents that may have occurred on Your account.
  
  
• Prospecting and sales promotion, including through social networks. This Processing allows You to be informed of Our news (example: subscription to Our newsletter or to Our Facebook or Instagram page) as well as to receive Our offers by email, SMS, postal mail (according to Your choices). We draw Your attention to the fact that You may withdraw Your consent to this processing at any time in accordance with article 10 ;
  
  
• Anonymization and aggregation of data in order to establish scoring models or statistics.
  
  
  

4.4 Other purposes pursued with Your consent: 

• Prospection and sales promotion, including through social networks. This Processing allows You to be informed of Our news (example: subscription to Our newsletter or to Our Facebook or Instagram page) as well as to receive Our offers by email, SMS, postal mail (according to Your choices). We draw Your attention to the fact that You may withdraw Your consent to this Processing at any time in accordance with article 10.
  
  
• Personalization / optimization of the path and offers that are proposed to You on the websites and applications that We publish. This Processing allows Us to analyze Your browsing path, to know the searches that You have made, the products or services that We distribute and that are likely to interest You, in order to improve Your experience and Your satisfaction ;
  
  
• Realization of statistics, surveys, satisfaction surveys and study of the results based of anonymized data, to increase Our knowledge about Our customers, about their use of the websites and applications published by FLOA, about the products and services that We distribute, and the relevance and performance of our promotional campaigns, with objective to improve Our customers experience and their satisfaction ;
  
  
• Collection of customer opinions. The purpose of this Processing is to collect Your opinions concerning the products and services distributed by FLOA Bank and thus to improve Your experience and Our offer. Your opinions may be posted on Our websites and applications as well as on the websites and applications of our partners.